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CX and Marketing Practitioner

This 3-course certificate gives you advanced tools to create better experiences, smarter marketing, and bigger impact 🚀.

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Design experiences. Innovate with empathy. Elevate your impact.

This advanced certificate builds on your foundation in customer experience and marketing—taking your skills to the next level with deeper strategy, sharper tools, and more meaningful results 💡.

You’ll master design thinkin to solve business problems creatively, apply AI-powered marketing techniques, and build standout customer journeys using advanced CX tools and innovation frameworks. Whether you're leading campaigns, redesigning services, or building customer-first brands, this program helps you lead with clarity and heart ❤️.

Just the facts

3
Courses in the program
$300
A month tuition subscription
4
Months estimated time to completion
✔
Stacks into a degree

The smarter way to college.

Bring strategy and heart to every touchpoint

Design Thinking

🧠 Apply empathy-driven problem solving to generate innovative solutions, build rapid prototypes, and develop cross-functional collaboration strategies that lead to better outcomes 🎯.

Digital Marketing

📣 Create and optimize data-driven campaigns across organic and paid platforms. Use AI tools to personalize engagement, test performance, and increase ROI 📈.

Customer Experience Design and Innovation

💬 Craft unforgettable customer experiences by mapping key touchpoints, leveraging behavioral data, and applying innovation trends to build loyalty 💙.


Design Thinking

📊 Great ideas start with understanding people. In this course, you’ll learn how to spot real user needs, define meaningful problems, and co-create breakthrough ideas. You’ll walk through the full design thinking process 🎨—empathize, define, ideate, prototype, and test—to tackle challenges across teams, products, and services.

 

Digital Marketing

📣 Digital marketing isn’t just about posting content—it’s about making it perform. In this course, you’ll learn how to run smart SEO, PPC, content, and social campaigns, while using AI tools 🤖 to get better, faster results. You’ll also build dashboards, spot trends, and create campaigns that actually convert 📈.

 

Customer Experience Design and Innovation

🎨 Customers don’t just buy—they feel. This course helps you design and shape experiences that truly connect with what people need. You’ll learn how to build journey maps, use service blueprints, and explore the latest experience trends to create meaningful touchpoints that drive satisfaction and build loyalty 🤝.

Frequently asked questions

Why this certificate matters

This certificate helps you blend analytical thinking 🧠 with empathy 💙 so you can design, optimize, and lead with the customer in mind—and carry every insight forward into your degree path and career 🚀.

👥 Ideal for marketers, CX leads, product managers, and service designers
🤖 Combines AI-powered marketing with human-centered design
🧠 Equips you to lead experience design across teams and departments
🎓 Fully stackable toward your degree at Newstate U
💻 100% online, flexible, and just $300/month

Design Thinking

💡 Empathy. Innovation. Practical Problem-Solving.
Innovation starts with understanding. This course teaches you how to identify user needs, define real problems, and co-create breakthrough ideas 🚀. You’ll use the full design thinking process—empathize, define, ideate, prototype, test—to solve challenges across teams, products, and services.

✨ What You’ll Learn:
🧠 Design thinking methodology and how it applies to business
🔍 Empathy-based research and customer insights
🎨 Creative ideation and collaborative brainstorming
⚡ Rapid prototyping and feedback integration
⚖️ Evaluating the ethical and business impact of design decisions

🎯 Perfect For:
Product creators, brand strategists, service designers, and CX leaders who want to drive innovation people actually want.

Digital Marketing

📣 Smarter Campaigns. Stronger Conversions. Data-Driven Growth.

Digital marketing is more than just content—it’s performance strategy. In this course, you’ll learn to manage SEO, PPC, content marketing, and social campaigns, while using AI tools 🤖 to boost results. Build dashboards, analyze trends, and develop campaigns that convert 📈.

✨ What You’ll Learn:
📣 Organic and paid marketing tactics across multiple channels
🤖 AI tools for campaign personalization and performance optimization
📊 Building and managing digital marketing dashboards
🧪 A/B testing, audience targeting, and ROI analysis
🎓 Certification prep for leading digital platforms

🎯 Perfect For:
Marketing pros, digital strategists, and brand managers who want to boost performance and stay ahead of digital trends.

Customer Experience Design and Innovation

🎨 Design Moments That Matter. Deliver Experiences That Stick.
Customers don’t just buy—they feel 💬. This course shows you how to design and innovate experiences that truly meet real customer needs. You’ll build journey maps, use service blueprints, and explore experience trends to create touchpoints that drive satisfaction and loyalty 🤝.

✨ What You’ll Learn:
🗺️ Customer journey mapping and service blueprinting
🧠 Applying behavioral insights to CX design
📱 Multi-channel touchpoint analysis and optimization
🚀 Trends in CX innovation and emerging tech
📣 Communicating CX strategies to teams and stakeholders

🎯 Perfect For:
CX professionals, UX teams, marketers, and product managers ready to create transformational experiences that fuel growth.

 

Why choose Newstate University?

🚀 At Newstate University, we break away from outdated traditions to deliver education that’s truly designed for the modern professional 💼.

✅ We offer flexible, stackable programs that let you build the skills you need as you go, saving you time ⏳ while aligning directly with your career goals 🎯.

🤖 Newstate is all about practical, real-world learning—no filler, no fluff—just cutting-edge tools, innovative approaches like AI integration, and credentials that actually make a difference in today’s workforce 📈.

💡 It’s the perfect choice for those who want to future-proof their career without wasting a second ⏰ or a dollar 💰. In other words, it’s the perfect choice for you!