The Newstate University Complaint Resolution Policy (See Academic Catalog) provides a structured process for learners to seek resolution of disputes or complaints. In most cases, issues can be resolved through discussions with faculty or NewState University’s Student Complaint Resolution Officer. Learners have the right to seek help or resolution if they feel that they have been unfairly treated based upon the policy and procedures of the University and were unable to resolve the situation. Please find full processes and procedures in the University Catalog. The below is an overview of the process.

Learners submit their complaint to the Student Complaint Resolution Officer at admin@newstateu.com and include the following information:

1. A detailed description of the complaint
2. Steps taken to resolve the issue
3. Any relevant supporting documentation

Upon receiving a complaint, the Student Complaint Resolution Officer will investigate the matter and provide a decision to the learner within five business days.

Grievance Policy

In the unlikely event that the learner’s complaint was not resolved to their satisfaction, the learner should submit a grievance to the Chief Executive Officer (CEO). The grievance should include all documentation and attempts to resolve the situation including the URC decision. The CEO will investigate the grievance and communicate with the appropriate learners and employees to address the problem as warranted. Resolution of the grievance will occur once the final response or outcome is determined. The learner who filed the grievance will be notified of the decision of the CEO.

 

Below are instructions and contact details for students state by state.

Arizona

Arizona State Board for Private Postsecondary Education
Address: 1740 W. Adams Street, Suite 3008, Phoenix, AZ 85007
Phone: (602) 542-5709
Website: https://ppse.az.gov/
How to File: Use the complaint form available on the website and submit it by mail or email.

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Colorado

Colorado Department of Higher Education – Division of Private Occupational Schools
Address: 1600 Broadway, Suite 2200, Denver, CO 80202
Phone: (303) 862-3001
Website: https://highered.colorado.gov/
How to File: Visit the "Student Complaints" section on the website and submit the online complaint form.

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Florida

Florida Department of Education – Commission for Independent Education
Address: 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400
Phone: (888) 224-6684
Website: https://www.fldoe.org/schools/higher-ed/fl-college-system/
How to File: Complete the student complaint form from the website and submit via mail or email.

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Hawaii

Hawaii Post-Secondary Education Authorization Program (HPEAP)
Address: 335 Merchant Street, Room 310, Honolulu, HI 96813
Phone: (808) 586-7327
Website: https://cca.hawaii.gov/hpeap/
How to File: Fill out the HPEAP complaint form and follow the instructions to submit online or by mail.

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Louisiana

Louisiana Board of Regents – Proprietary Schools Section
Address: P.O. Box 3677, Baton Rouge, LA 70821-3677
Phone: (225) 342-4253
Website: https://www.regents.la.gov/
How to File: Visit the Proprietary Schools section for complaint instructions and required forms.

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Ohio

Ohio Department of Higher Education
Address: 25 South Front Street, Columbus, OH 43215
Phone: (614) 466-6000
Website: https://www.ohiohighered.org/students/complaints
How to File: Use the online complaint form available on the website. Attach supporting documents if needed.

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South Carolina

South Carolina Commission on Higher Education
Address: 1122 Lady Street, Suite 400, Columbia, SC 29201
Phone: (803) 737-2260
Website: https://www.che.sc.gov/
How to File: Complete the student complaint form on the website and submit with all required documentation.

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Tennessee

Tennessee Higher Education Commission (THEC) – Division of Postsecondary State Authorization (DPSA)
Address: 312 Rosa L. Parks Avenue, 9th Floor, Nashville, TN 37243
Phone: (615) 741-3605
Website: https://www.tn.gov/thec/
How to File: Use the DPSA complaint form and follow instructions to submit electronically or by mail.

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Utah

Utah Division of Consumer Protection
Address: 160 East 300 South, 2nd Floor, Salt Lake City, UT 84111
Phone: (801) 530-6601
Website: https://dcp.utah.gov/
How to File: Access the online complaint form via the website or download the printable form to mail.