The Newstate University Complaint Resolution Policy (See Academic Catalog) provides a structured process for learners to seek resolution of disputes or complaints. In most cases, issues can be resolved through discussions with faculty or Newstate University's Student Complaint Resolution Officer. Learners have the right to seek help or resolution if they feel that they have been unfairly treated based upon the policy and procedures of the University and were unable to resolve the situation. Please find full processes and procedures in the University Catalog. The below is an overview of the process.

Learners submit their complaint to the Student Complaint Resolution Officer at admin@newstateu.com and include the following information:

1. A detailed description of the complaint, including relevant dates and individuals involved
2. Steps already taken to resolve the issue
3. Any relevant supporting documentation
4. The resolution the learner is seeking

Upon receiving a complaint, the Student Complaint Resolution Officer acknowledges receipt and completes any necessary investigation within 10 business days, and provides written notification of the resolution to the learner within 20 business days thereafter. The maximum time for resolution of a complaint is 30 business days from receipt.

Appeal Process

If a learner is not satisfied with the resolution, the learner may submit a written appeal to the Student Complaint Resolution Officer within 10 business days of receiving the resolution notification. The Officer reviews the appeal and issues a final determination, which is not subject to further internal appeal.

 

Below are instructions and contact details for students state by state. Please also let us know what we can do to make it right by emailing us at: contact@newstateu.com.

Arizona

Arizona State Board for Private Postsecondary Education
Address: 1740 W. Adams Street, Suite 3008, Phoenix, AZ 85007
Phone: (602) 542-5709
Website: https://ppse.az.gov/
How to File: Use the complaint form available on the website and submit it by mail or email.

---

California

Any questions a student may have regarding this enrollment agreement that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education, P.O. Box 980818, West Sacramento, CA 95798-0818; Toll Free: (888) 370-7589; Phone: (916) 574-8900; www.bppe.ca.gov.

A student or any member of the public may file a complaint about this institution with the Bureau by calling or by completing a complaint form, which can be obtained on the Bureau's Internet Web site: www.bppe.ca.gov.

---

Colorado

Colorado Department of Higher Education – Division of Private Occupational Schools
Address: 1600 Broadway, Suite 2200, Denver, CO 80202
Phone: (303) 862-3001
Website: https://highered.colorado.gov/
How to File: Visit the "Student Complaints" section on the website and submit the online complaint form.

---

Florida

Florida Department of Education – Commission for Independent Education
Address: 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400
Phone: (888) 224-6684
Website: https://www.fldoe.org/schools/higher-ed/fl-college-system/
How to File: Complete the student complaint form from the website and submit via mail or email.

---

Hawaii

Hawaii Post-Secondary Education Authorization Program (HPEAP)
Address: 335 Merchant Street, Room 310, Honolulu, HI 96813
Phone: (808) 586-7327
Website: https://cca.hawaii.gov/hpeap/
How to File: Fill out the HPEAP complaint form and follow the instructions to submit online or by mail.

---

Idaho

Idaho State Board of Education Address: Attn: State Coordinator for Private Colleges and Proprietary Schools, 650 West State Street, Boise, ID 83720-0037 Phone: (208) 334-2270 Website: https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/
How to File: Complete the student complaint form available on the website and submit as instructed. Students must first exhaust Newstate University's internal complaint process before filing with the Board.

---

Louisiana

Louisiana Board of Regents – Proprietary Schools Section
Address: P.O. Box 3677, Baton Rouge, LA 70821-3677
Phone: (225) 342-4253
Website: https://www.regents.la.gov/
How to File: Visit the Proprietary Schools section for complaint instructions and required forms.

---

Nebraska

Nebraska Coordinating Commission for Postsecondary Education Address: P.O. Box 95005, Lincoln, NE 68509-5005 Phone: (402) 471-2847 Website: https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
How to File: Complete the online student complaint form available on the website.

---

Ohio

Ohio Department of Higher Education
Address: 25 South Front Street, Columbus, OH 43215
Phone: (614) 466-6000
Website: https://www.ohiohighered.org/students/complaints
How to File: Use the online complaint form available on the website. Attach supporting documents if needed.

---

South Carolina

South Carolina Commission on Higher Education
Address: 1122 Lady Street, Suite 400, Columbia, SC 29201
Phone: (803) 737-2260
Website: https://www.che.sc.gov/
How to File: Complete the student complaint form on the website and submit with all required documentation.

---

Tennessee

Tennessee Higher Education Commission (THEC) – Division of Postsecondary State Authorization (DPSA)
Address: 312 Rosa L. Parks Avenue, 9th Floor, Nashville, TN 37243
Phone: (615) 741-3605
Website: https://www.tn.gov/thec/
How to File: Use the DPSA complaint form and follow instructions to submit electronically or by mail.

---

Utah

Utah Division of Consumer Protection
Address: 160 East 300 South, 2nd Floor, Salt Lake City, UT 84111
Phone: (801) 530-6601
Website: https://dcp.utah.gov/
How to File: Access the online complaint form via the website or download the printable form to mail.

---

Vermont

Vermont Agency of Education Address: 1 National Life Drive, Davis 5, Montpelier, VT 05620-2501 Phone: (802) 828-1130 Website: https://education.vermont.gov/documents/postsecondary-program-complaint-resolution
How to File: Refer to the Complaint Resolution of Postsecondary Schools document on the website for instructions and required forms.