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The Future-Ready Skills Blog

Want a high-demand career? Find guides on Applied AI, Product Management, and Business skills. Master the future of work. Read our expert posts.

An infographic titled 'BECOME A LEADER-DOER WITH AI: REINVENT FOR IMPACT'. The infographic is structured in several sections. At the top, a section labeled 'AI'S DUAL REALITY' shows two opposing sides. On the left, under 'EFFICIENCY RISKS', are icons of a downward arrow with gears, broken chains, and text reading 'Job Losses, Restructuring, Errors, Loss of Humanity'. On the right, under 'AMAZING POSSIBILITIES', are icons of a rocket ship with an upward arrow, a lightbulb, and text reading 'Accelerating Work, Productivity, Fundamental Change'. An arrow points from both sides down to a central figure. In the center, a glowing, stylized human figure sits at a keyboard, labeled 'THE LEADER-DOER'. Four radiating arms with icons and text branch out from this figure: 1. 'HANDS-ON KEYBOARD' with a keyboard icon. 2. 'CHOREOGRAPHER OF SYSTEMS' with a network icon. 3. 'DIRECTING AI BOTS & AGENTS' with a robot icon. 4. 'CREATING, CONFIGURING, DESIGNING, BUILDING, ANALYZING' with a gear icon. Below the central figure, a section titled 'RELENTLESS FOCUS ON IMPACT & SIMPLICITY' is divided into two boxes. The left box, labeled 'IMPACT', has a target with an arrow icon and text: 'Outcomes (e.g., Student Career Success, Upward Trajectory), NOT Team Size'. The right box, labeled 'SIMPLICITY', has a funnel icon with data flowing into it and text: 'Removing Friction (Lean Six Sigma Mindset), Critical Data Analysis, Avoiding Non-Value'. At the bottom, a section titled 'THE LEADER-DOER CHALLENGE: CAN YOU...?' features a checklist of six items, each with a checkbox icon and a specific task: 1. 'Create a CRM Workflow?' with a cloud and arrow icon. 2. 'Update Posts Real-Time?' with a sync icon. 3. 'Create & Swap a Canva GIF in <10 Mins?' with a picture and funnel icon. 4. 'Build & Input Video into a Course?' with a graduation cap and play button icon. 5. 'Diagnose an Integration Problem?' with a puzzle piece and wrench icon. 6. 'Personally Update Your Website?' with a browser window and pencil icon. Below the checklist, a final banner with a forward arrow reads: 'LET'S DO THE THING. LET'S GO. WICKEDLY EFFICIENT & EFFECTIVE.'

AIArtificial IntelligenceAI Customer ExperienceAI PersonalizationEntrepreneurshipNewstate UniversityOrigin StoryDesk of the Founders

The Rise of the Leader-Doer

The image depicts a modern digital landscape filled with interconnected technology icons representing various aspects of Customer Experience (CX) technology.

CXCustomer ExperienceCX Technology Stack

The Complete Guide to Categories of CX Technology: Building Your Stack

The image features a professional office setting with a diverse group of businesspeople engaged in a discussion around a sleek conference table. A large screen displays a vibrant infographic illustrating key metrics related to customer experience (CX) and financial impact. The infographic includes graphs showing revenue growth, customer retention rates, and Net Promoter Scores (NPS). Sunlight streams through large windows, casting a warm glow on the participants, who are attentively taking notes and exchanging ideas. A whiteboard in the background is filled with handwritten notes and diagrams emphasizing strategic investment in CX. The atmosphere is dynamic and focused, reflecting the importance of customer experience in driving business success.

CX strategyCustomer RetentionCX ROICustomer Experience

The Financial Impact of Customer Experience: Why CX is Your Best Investment

Customer Journey Map

CXCustomer JourneyCustomer Experience ManagementCustomer TouchpointsSalesforceCRM

Getting Started with Salesforce for CX Management

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